Under UK law you are entitled to a "cooling off" period after placing your order. You may cancel your order without giving a reason and return your goods within 7 days following the day of receipt for a full refund of all charges other than postage. Goods must be returned as new and unused in original packaging and a restocking fee of 15% may apply.
The cost of and safe return of the goods is the responsibility of the customer. You are advised to obtain a proof of postage from the post office. We are not responsible for the loss of any items during transit for any returned items.
In the unfortunate event of any faulty goods being received, please contact us immediately to arrange the return of the goods. They must be returned within 14 days of receipt. Any reasonable postage costs incurred in the return of faulty goods (within 14 days) will be refunded. We cannot be held liable for goods lost in transit whilst being returned to us, in this event you must obtain compensation from the postal service involved. We recommend that goods are returned by Recorded Delivery to ensure signed receipt.
This does not affect your statutory rights.