This means the item is in physical stock at one of our warehouses, or a distributor who holds stock and will dispatch on our behalf. Delivery is between 2-5 working days, although most items do arrive within 48 hours. Finished goods such as vacuum cleaners and chemicals are usually dispatched on a next day service.
This means the item required is in stock with the manufacturer of the item. Delivery is usually between 2 - 10 working days. Although lots of our manufacturers keep UK stock of most common items, some less common items may be held in stock at the manufacturers warehouses around Europe, USA, China or the rest of the world. For a precise delivery scale please contact us before ordering any items in stock with manufacturer.
The item is not in stock with ourselves, our distributors, or the manufacturer of the item. Delivery can vary between 1 - 12 weeks. In most cases special order items will be made or built to order and may have to be shipped from any location around the world. Special order items are non refundable or returnable once paid for so please ensure you have contacted us BEFORE placing an order for special order items. If the order is placed before contacting us we would be unable to cancel and refund.
You can call our customer service team on 01773 741 521 or send us an email using the contact page within 3 days of receipt and we will be happy to help replace your damaged goods. Please ensure to contact us as soon as possible regarding damages or faults.
You can return goods you have ordered from us for any reason, at any time within 7 days of receipt, for a full refund or exchange, providing the product is unused and the packaging unopened. Unfortunately, we can not offer refunds or exchanges in the case that the product has been used or opened. Our delivery costs and the costs of returning goods to us shall be borne by you, unless the product is damaged or faulty.
Goods ordered and delivered specifically to the buyer's instruction, then subsequently returned or rejected for reasons other than faulty manufacture, may be subject to a supplier's restocking fee of up to 15% of the goods' retail value, plus the cost of expenses incurred by Candor Services, including delivery. If an item is returned for any reason other than it being defective or damaged upon receipt, or sent in error then you will incur any return costs, and the original cost of postage will be deducted from any refund offered, even if the order was over the value of £50 and you paid no shipping costs, the costs incurred by Candor Services will be deducted prior to any refund.
UK Mainland - Any order placed online over the value of £75 will receive FREE delivery. Parcels under £75 value and under 2kg will be charged £3.95, and parcels under £75 value and over 2kg will be charged £6.45. UK non mainland and Europe - Upto 1.5kg £3.99, 1.5kg - 12.5kg £14.95, 12.5kg - 25kg £29.99, 25kg and up £149.99. Rest of the world - Shipping is calculated at the checkout. If your country is not listed, please contact us for prices.